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Ensure that you are using the correct cable connection to the MagTek scanner. Sat Jul 24, 3: If it was the model that we sell, the MICR Send software would take care of the formatting when it starts up, but with this being a different model, we don’t recognize it and don’t set the formatting. Check Scanning Problems If when scanning a check the check image does not appear or the account, routing, and reference numbers do not appear in Fellowship One Contributions, there are several steps to try: The easiest way to test this is to scan a check from a different banking institution. Small form factor is usually preferred; Screen must support x at 96 DPI. If using the Keyspan adapter ensure that the Keyspan software is installed on the computer and the the Keyspan adapter appears in the Hardware window.

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Most issues are resolved within 30 minutes or less. This allows us to remotely see and control your desktop while you observe everything we do. It may also be helpful to keep a voided check that you know works as a test check.

FAQs – MagTek Check Scanner ยท Community Portal

Click on your version of Windows below and select Run to install the fix. Search All All Help Desk. Is the scanner I have the same one you sell, or is there a problem with my setup.

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Wed Oct 08, 5: Just run it, which extracts a bunch of files vist a folder. VSI Wedge for Windows. It is possible at times to see band checks or checks from a particular bank that has issues with the magnetic information at the bottom of the check so the account and Routing information does not get read properly.

If all of the above fail, please call MagTek at It sounds like the check reader is actually working properly, it just isn’t programmed correctly.

The easiest way to test this is to scan mictimage check from a different banking institution.

VSI Service and Support

CheckScan was developed for Windows 98 and Windows Me and is only covered here for customers needing legacy support. Ensure that it is not an issue with the check.

Ensure that all cables are plugged in tightly. Sat Jul 24, 3: FacetWin Client for Windows.

By using remote support services, we are able to provide you with the most efficient solution possible for a fraction of the cost. Fri Nov 06, 2: In order to install them on bit system, select the USB folder; to install them on a bit system, select the USB folder.

After you unzip the files to a folder on your hard disk, attach the device to the PC. Windows Server mapped drive registry setting.

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Just run that, then do the following: If your computer does not have a serial port, you may be able to use a USB to Serial port adapter cable. If it was the model that we sell, the MICR Send software would take care of the formatting when it starts up, but with this being a different model, we don’t recognize it and don’t set the formatting. Due to security risks inherent with portmost ISP’s do not forward port traffic.

Joining a remote support session will allow your V Systems, Inc. Once the fix is installed, you must re-boot your computer. What Hardware is Supported?

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If when scanning a check the micrinage image does not appear or the account, routing, and reference numbers do not micrimagw in Fellowship One Contributions, there are several steps to try: Small form factor is usually preferred; Screen must support x at 96 DPI.

I searched for the folder but cant find it. VSI Wedge is a. Thu May 13, 1: In this case, you will not be able to map a drive to your Unix server over the internet.